By posing as real customers, mystery shoppers give you a detailed view of what goes on in your business, even when you’re not there to see it for yourself. Identifying the areas that your employees need improvement in helps you determine how to retain customers and improve your bottom line.
Mystery shopping is of growing importance in our economy with the expansion of large retail stores and growing corporations. Local businesses are working hard to compete with these larger companies. They want to satisfy their target audience and build customer relationships that can last. These businesses are relying on our mystery shoppers to observe and critique every aspect of their interaction with customers, from their employees’ ability to practice good customer service to the quality of their products and the atmosphere of their stores.
On-Site Mystery Shopping
On-site mystery shoppers give an authentic representation of actual customer experiences
Recorded Phone Mystery Shopping
Recorded telephone mystery shops are easily replayed for training and employee development
Hidden Video Mystery Shopping
Hidden video mystery shops add a visual element to ensure you’re capturing everything you want to know
Send secret shoppers to your competitors to see how your business stacks up against the rest of the field
Our secret shoppers are required to remain confidential during their observations. Shoppers act as every other consumer, buying products they need and interacting with employees as they would normally do. Employees must not know they are being observed for customer service skills. As independent contractors, shoppers have a flexible schedule with the opportunity to accept or reject any assignment they are offered. Becoming a mystery shopper is easy and convenient. Our goal is to help businesses reach their true potential for customer satisfaction. Help us achieve this goal. You can be responsible for the next great shopping experience. Find out how to become a secret shopper in the link below.