Work Hacks: Taking the Call The Right Way

If you’re not convinced that phone calls matter to your business, check out our recent post, Can Answering the Phone the Right Way Earn You $$$? If you’re already thinking about upping your company’s phone game, read on. These five work hacks will get you off and running in the right direction. 1. Get your […]


Can Answering the Phone the Right Way Earn You $$$?

Here’s a secret: One of our clients, on average, makes $800 per phone call. Yes, that’s $800 attributed to one phone conversation. How do they do it? For this particular client, we’ve calculated that if someone’s incoming call is handled properly on their first contact to their company, it equates to eight Benjamins in the bank. […]


Optimize Your Mystery Shopping: The Ultimate List

We’re confident that customer experience strategy (aka mystery shopping) gets results. But we’re not a “set it and forget it” industry. The dedicated team at Shoppers’ View is ready to hone your strategy for optimal results. If you are currently employing mystery shopping, here’s a checklist to ensure you’re getting the most out of your mystery shopping […]


Mystery Shopping + Corporate Culture

What makes a mystery shopping campaign “sticky”—bringing tangible results to your company through methods that have staying power? It’s simple, but it’s also easy to miss. Your mystery shopping program has to be a great fit with your corporation: your culture, your people, your values, your brand. From your program set-up to post-program strategy, your mystery shopping campaign needs […]


7 Industries in which Mystery Shopping is Essential (Pt. 2)

This is the second part of a two-part post on industries that need mystery shopping. If you’ve landed here, be sure to check out Part 1 first. Consistent and sustainable practices, like those outlined in The Game of Inches by Nigel Collin, create long-term partnerships between businesses and clients. That’s why mystery shopping, which helps you improve customer […]