What is it that we do for our clients? This video explains.

problems & solutions

Knowing what needs to be improved is the first step to reaching the top of your industry. Although we serve clients in many industries, many of the struggles are the same. Here are some examples.

• Measuring Employee Performance A client in the retail industry wanted to measure employee responses to specific situations. We created situational guidelines for our mystery shoppers, who would test the knowledge and skill of employees at each location. After a short period, we had a clear understanding of whether or not training was being implemented, and what needed to be improved to ensure better results.
• Understanding Your Competition A client in the telecommunications industry needed to gain a better understanding of their marketplace. We were able to obtain data on competitor pricing, offers, and promotions, which allowed our client to adjust their own products and services. This helped them retain customers and gain new ones.
• Training Assistance A bank client of ours wanted to make sure their 1,000 employees across the country were trained and certified correctly. We created an online training portal to allow employees to log in, review training material, and test their knowledge. With a consistent training program in place, our client can now begin to measure quality assurance company-wide.

Our Services

Mystery Shopping

Our qualified mystery shoppers visit your business to give you a thorough representation of your employees, services, and brand representation. All through the eyes of a customer.

Training

Having a successful team starts with a clear understanding of goals and expectations. We can create training programs to help your employees track progress and reach their full potential.

Competitive Intelligence

You’re not your customers’ only option. Let us gather and analyze data about your competitors’ products and services so you know what you’re up against.