Quality Assurance Monitoring
Stay on top of what’s really happening at your business when you’re not around.
- Recorded phone monitoring
- Camera monitoring
You know that your employees excelled at their training courses, and you see and hear them doing a great job whenever you’re around. But how can you be sure they’re putting all those training hours to good use every time, and on every call? Pinpoint defects and proficiencies in customer relations with quality assurance monitoring. Shoppers’ View will help you increase employee efficiency through a variety of methods including both camera and telephone monitoring to really see into your business.
Keep in mind, the main purpose of quality assurance monitoring is to cultivate a company environment of learning and progression, ultimately leading to an improvement in service quality and customer satisfaction. Quality assurance monitoring can also expedite agent skill-building, training and overall development. Shoppers’ View will help your company facilitate the goal setting process and get enriched feedback on your employee’s progress.