Verify compliance, customer service skills, and standard operating procedures
Use our auditors in-person or over the phone to ensure compliance to requirements of your business.
What is an audit
Audits are commonly used to objectively examine different areas of a business.
Here are some of the audit options Shoppers’ View offers:
Validating Great Customer Experiences With Real Interactions
What is quality assurance auditing?
Do you already record your own phone calls? You know that your employees excelled at their training courses, and you see and hear them doing a great job whenever you’re around. But how can you be sure they’re putting all those training hours to good use every time, and on every call? Pinpoint areas for improvement and proficiencies in customer relations with quality assurance monitoring.
The main purpose of quality assurance auditing is to cultivate a company environment of learning and progression, ultimately leading to an improvement in service quality and customer satisfaction. Quality assurance auditing can also expedite agent skill-building, training and overall development. Shoppers’ View will help your company facilitate the goal setting process and get enriched feedback on your employee’s progress.
Improve Your Operations
Build on your strengths and get ahead of potential problems. Take advantage of our objective status to take a critical, unbiased look at your operations. Contact our team to design a comprehensive audit plan.