Services

MYSTERY SHOPPING SERVICES

Our skilled and professional mystery shoppers visit your locations and provide detailed, customized reports on your customer service:

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On-Site

Our trained mystery shoppers visit your locations and provide detailed, customized reports on your customer service; streamlined mobile shops are also available.

Recorded Phone

Our secret shoppers call your business to evaluate your employees' performance over the phone.

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Competitive Intelligence

Develop a better understanding of your competitors pricing and strategy within specific markets. Our competitive analysts identify the unique market opportunities and challenges facing your industry. We then offer strategic solutions for capitalizing on those opportunities.

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Mobile-on-Demand

Quick and simple, mobile device shops are ideal when you want to measure just a few specific metrics.

  • Mystery shopping
  • Competitive shops
  • Surveys

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Franchise Compliance and Product Audits

We evaluate how well your brand speaks to your current and potential customers, and help you keep track of your operations, both in-person and online.

  • Manager/store audits
  • Procedure and operational audits
  • Compliance audits
  • Brand audits
  • Website audits
  • Franchise compliance
  • Retail shelf audits

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Quality Assurance Monitoring

Stay on top of what's really happening at your business when you're not around— Audit real customer recorded phone calls and determine your sales team’s performance.

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Customer Satisfaction Surveys

Find out exactly what your customers/clients think of your business with our in-depth survey options for any industry.

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