Customer Insights Blog

Shoppers’ View has been collaborating with businesses to define and achieve their best for over 25 years.

The Importance of Responding to Online Customer Reviews

Shoppers’ View has some exciting news to share about a new service we are offering in 2020. LetUsRespond.com can help your company engage and retain customers in the fast growing social media world. Our unique application can pull social media posts and report on what customers are saying about your company. Everyday we can gather …

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Using Hidden Video to Improve the Customer Experience

Today’s retailers know that every moment you have with your customer can provide you with valuable feedback on the products and services you offer, and on the experience your customers have while they’re in your store. Many stores today have some type of video infrastructure in place, typically more for security. However, some companies are …

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How to Avoid Skewed Customer Survey Data

Many of us have been asked to respond to a short survey after a shopping or dining experience. But how many of us ignore the request unless we’ve had a negative ordeal? Surveys can provide businesses with valuable feedback on many different facets of the consumer’s experience. But with constant demands on our time, only …

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How Customer Expectations Are Changing

Today’s customers are well-informed, tech-savvy, and highly experienced with shopping both traditionally and virtually. Because of this, customer expectations for the level of service are dramatically increasing. As businesses deliver more personalized, valuable, and immediate experiences, customers not only have more choices than ever, but they come to expect the same level of service from …

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3 Ways to Differentiate from the Competition

While customers may sometimes shop based on price, high-quality customer service creates loyalty. With some establishments having lower foot traffic, businesses will lower prices to bring people into the store. However, the prices are not the only thing a customer looks at when making a purchase. Price Sensitivity Customers have a choice of where to …

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Top 3 Tips for Mystery Shopper Success

Mystery shopping is easy, right? Anyone can shop, write up data into a report, and get paid. But what do the most successful mystery shoppers do? Do they get paid more? Probably. But it’s much more than just getting paid. It’s about the quality of their work. The best mystery shoppers put thought and care …

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