About

We’re in the business of making sure your team performs their best – so ours does, too.

Shoppers’ View has been helping businesses define and achieve their best for over 20 years. We’re one of the top mystery shopping providers in the country, providing a variety of services that put our clients on the map and keep them at the top. With our help, you can deliver the best customer service and competitive positioning in your industry.

We’re a founding member of the Mystery Shopping Providers Association, which provides our industry’s top standards for quality, ethics, and performance. We deliver 99.9% accuracy on our services, and our top priority is giving your business a thorough, high-quality product.

We have a corporate trainer on staff to ensure that each of our employees has the greatest tools to succeed and a deep commitment to excellence. Our employees are each dedicated to a specific client so that they become experts in your industry as well as our own. Our consistency allows us to help you compare data over time and identify trends, improvements, and areas that need additional training.

Shoppers’ View is located in Grand Rapids, MI, but have a network of shoppers available all throughout the United States and Canada to serve wherever you need our help. We’re proud to have an A+ ranking with the Better Business Bureau and be a member of the Chamber of Commerce.

Meet the Leadership Team