After more than one bad customer service experience with a company, 80 percent of customers would rather switch to a competitor, according to Zendesk. It’s likely you can relate. Maybe you went to a highly regarded local restaurant and weren’t greeted for 30 minutes. Or maybe you were at the grocery store, needed help finding …
Surveys seem simple enough. You share questions with your current customers, your past customers, and your potential customers. You hope you get a large number of participants, sometimes luring them in with an incentive, and then you take the most popular results at their word. But is there more to surveys than that? The national …
This story was written about an actual shopper experience. “I visited [Large grocery chain] for the first time ever on Sunday and honestly answered “Can I help you find anything?” for the first time, and it was all due to simple body language. While my mom and I were walking down the first aisle, we were …
The hospitality industry reaches far and wide. Whether it is a restaurant or a big box store or a funeral home, one thing reigns consistent: customers want to be treated fairly, professionally, and with respect. Consumers have high expectations for customer service. If those expectations are not met, boom – they’re gone, never to come …