Customer Insights Blog
Shoppers’ View has been collaborating with businesses to define and achieve their best for over 25 years.
96% of dissatisfied customers never tell you they are dissatisfied
Did you know your existing customer satisfaction survey campaign may not actually be tracking your customer service and satisfaction? Here are some surprising statistics that show you may not be getting the real story on your customers’ overall experience. According to a Harris Interactive 2011 Customer Experience Improvement study, a typical business will only hear from roughly 4% of its …
96% of dissatisfied customers never tell you they are dissatisfied Read More »
Shoppers’ View 101
We are excited to be launching our new website which includes a blog! To kick things off below is a little bit about us. Shoppers’ View has been helping businesses grow and improve their customer service since 1993. Our reputation for providing high quality mystery shopping and timely, customized reporting at a competitive price has been …
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