Customer Insights Blog
Shoppers’ View has been collaborating with businesses to define and achieve their best for over 25 years.
The 26 Customers You Want to Hear From
26 to 1. It’s a ratio you’ll want to pay attention to. According to the White House Office of Consumer Affairs, 26 customers will stay silent about their concerns while just one complains. That means you’re likely losing customers who never reach out to you for a conversation. Instead they may simply move on…to your …
Keep Your Eye on Logistics
As a thought leader in the online shipping space, Shoppers’ View has been using our dynamic reporting system and trained mystery shoppers to: Order products online Track delivery Leave details on packaging Initiate and complete a return Your start-to-finish ordering and shipping process can be just as crucial to customer retention as the product itself. …
Third-Party Logistics: Your Company’s Best Investment?
If you’re shipping to online customers, you understand the importance—and magnitude—of the shipping experience. While you want clients to click and buy with convenience, not worrying about the shipping process, your company conversely wants to manage every aspect of the shipping experience, so that it appears seamless and positive to the customer…and keeps them coming …
Third-Party Logistics: Your Company’s Best Investment? Read More »
How to spot a mystery shopping scam
Every so often, we get asked about scammers in our industry. The good news is: most of the shopping programs are NOT scams, but we would like to share with you how to avoid a scam and be a real mystery shopper! Unfortunately, scams disguised as mystery shopping are out there. Shoppers’ View wants to …
Can I Record Without Consent in my State?
Did you know? Hidden video mystery shopping and telephone mystery shopping are legal in most U.S. states, thanks to one-party consent laws for video and phone recording. If you’re looking for customer experience research in one of the two-party consent states below, you may want to consider other options for strategic results. Two-Party Consent States …
Work Hacks: Taking the Call The Right Way
If you’re not convinced that phone calls matter to your business, check out our recent post, Can Answering the Phone the Right Way Earn You $$$? If you’re already thinking about upping your company’s phone game, read on. These five work hacks will get you off and running in the right direction. 1. Get your …