Customer Insights Blog

Shoppers’ View has been collaborating with businesses to define and achieve their best for over 25 years.

Third-Party Logistics: Your Company’s Best Investment?

If you’re shipping to online customers, you understand the importance—and magnitude—of the shipping experience. While you want clients to click and buy with convenience, not worrying about the shipping process, your company conversely wants to manage every aspect of the shipping experience, so that it appears seamless and positive to the customer…and keeps them coming …

Third-Party Logistics: Your Company’s Best Investment? Read More »

How to spot a mystery shopping scam

Every so often, we get asked about scammers in our industry. The good news is: most of the shopping programs are NOT scams, but we would like to share with you how to avoid a scam and be a real mystery shopper! Unfortunately, scams disguised as mystery shopping are out there. Shoppers’ View wants to …

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Can I Record Without Consent in my State?

Did you know? Hidden video mystery shopping and telephone mystery shopping are legal in most U.S. states, thanks to one-party consent laws for video and phone recording. If you’re looking for customer experience research in one of the two-party consent states below, you may want to consider other options for strategic results. Two-Party Consent States …

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Work Hacks: Taking the Call The Right Way

If you’re not convinced that phone calls matter to your business, check out our recent post, Can Answering the Phone the Right Way Earn You $$$? If you’re already thinking about upping your company’s phone game, read on. These five work hacks will get you off and running in the right direction. 1. Get your …

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Can Answering the Phone the Right Way Earn You $$$?

Here’s a secret: One of our clients, on average, makes $800 per phone call. Yes, that’s $800 attributed to one phone conversation. How do they do it? For this particular client, we’ve calculated that if someone’s incoming call is handled properly on their first contact to their company, it equates to eight Benjamins in the bank. …

Can Answering the Phone the Right Way Earn You $$$? Read More »

Customer and Mystery Shopper — One and the Same

One common misperception about mystery shopping is that the shoppers providing insights somehow aren’t “real.” Companies fear that the shoppers they work with will not be representative of the shoppers they currently attract, nor those they hope to attract in the future. And it’s a fair criticism…of some mystery shopping programs. Not so with Shoppers’ View. We’ll help …

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