Customer Insights Blog

Shoppers’ View has been collaborating with businesses to define and achieve their best for over 25 years.

Shoppers’ View Writing Contest!

Shoppers’ View is pleased to announce our 8th annual writing contest with two grand prizes of $100 each! Come on writers – put on your creative thinking caps! While you are making those holiday shopping lists, take that figurative pen and paper and write a winning essay to help finance your shopping spree! 1. To …

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Success Story: Gill Staffing

Shoppers’ View has had the privilege of partnering with hundreds of clients nationwide since opening over 20 years ago. Today on the blog we feature Gill Staffing, a team that has used Shoppers’ View customer satisfaction surveys to their advantage. Gill Staffing employees stand together for the ribbon-cutting ceremony at the firm’s Holland, MI office. …

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Ensuring Excellence in Everyday Interactions

The terms “mystery shopping” and “customer experience” might be confusing. But, if you use your everyday life as an example, you’ll start realizing that the mystery shopping and customer experience services offered by Shoppers’ View can apply to nearly any business situation. A Day with Mystery Shopping Start your day with a coffee. The barista hears …

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Success Story: Instant Cash Advance Corporation

At Shoppers’ View, we’re often asked about our clients. Who have we worked with, and how have we made an impact? One of the many stories we can tell is of our partnership with Instant Cash Advance Corporation, a company that has maximized our Shoppers’ View University platform. Meet Instant Cash Instant Cash Advance Corporation …

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2017 Business Trends

As 2016 comes to a close, start looking forward to the trends of 2017. It’s going to be a year rich in measurement on both sides of the counter, with employees and customers impacting the data that drives businesses.  Employee Data at your Fingertips Historically, employees feel like they are all in the same boat, …

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Customer Experience Measurement and Accountability

The scenario Imagine you’re a restaurant executive, and you’re tasked with setting a new standard for customer service across your locations. Your team develops extensive training for hosting and serving that is implemented around the country. Thanks to your efforts, staff will now train with a sample script and procedural guidebook to keep brand consistency …

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