Customer Insights Blog
Shoppers’ View has been collaborating with businesses to define and achieve their best for over 25 years.
When the Shopping is Complete…
Once you implement a mystery shopping program, it’s what you do with the data that matters. If you’re working through our four easy tips for mystery shopping, add these final steps to the guide to bring your process full-circle. Review the results When your results come in, a trusted mystery shopping provider won’t leave you …
How to Get Your Mystery Shopping Off the Ground
What’s stopping you? You’ve considered mystery shopping. You’ve explored your questions. You know you can’t do it on your own. So it’s time to take the first step. Here’s a foolproof guide to implementing mystery shopping into your business. Select a mystery shopping company Most businesses travel one of two routes in choosing their mystery …
Is DIY Mystery Shopping Right for Your Business?
For some business owners and executives, the most expensive DIY project they’ll take on isn’t a kitchen renovation or a backyard makeover. It’s trying to source shoppers for a mystery shopping project without outside help. To create and run a successful business, you surround yourself with an amazing team of professionals every …
Is DIY Mystery Shopping Right for Your Business? Read More »
Shoppers’ View in the news
We at Shoppers’ View are very excited to be named in the Quirks Magazine article ‘20 Top Mystery Shopping Companies‘. We love Quirks; they are an excellent market research magazine with a worldwide reach and a very nice group.
Beyond Surveys: Diversify your Data
Surveys seem simple enough. You share questions with your current customers, your past customers, and your potential customers. You hope you get a large number of participants, sometimes luring them in with an incentive, and then you take the most popular results at their word. But is there more to surveys than that? The national …
Be the Customer: Common Questions about Mystery Shopping
Now that you know why every business can benefit from hidden video mystery shopping, let’s take a closer look at some frequently asked questions about the strategy. What can be monitored? With hidden video, you can monitor everything from your veteran employees’ level of customer service to new employees’ implementation of the training they’ve received. …
Be the Customer: Common Questions about Mystery Shopping Read More »