Did you know? Hidden video mystery shopping and telephone mystery shopping are legal in most U.S. states, thanks to one-party consent laws for video and phone recording.
If you’re looking for customer experience research in one of the two-party consent states below, you may want to consider other options for strategic results.
Two-Party Consent States for Video and Phone Recording*
California
Connecticut
Delaware
Florida
Illinois
Maryland
Massachusetts
Michigan
Montana
Nevada
New Hampshire
Pennsylvania
Vermont
Washington
BUT if you’re interested in collecting insights in one of the remaining 36 U.S. states, hidden video mystery shopping is an incredibly powerful tool that can work in your company’s favor.
One-Party Consent States for Video and Phone Recording*
Alabama
Alaska
Arizona
Arkansas
Colorado
Georgia
Hawaii
Idaho
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Minnesota
Mississippi
Missouri
Nebraska
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Virginia
West Virginia
Wisconsin
Wyoming
What You Need to Know
Hidden video mystery shopping is comprehensive, transparent, and easy when you work with the experts at Shoppers’ View. This trusted strategy is your chance to see the real interactions your customers are experiencing.
Are you interested in designing a custom hidden video mystery shopping plan, tailored to your needs? Get in touch with strategists who have brought clear results and game-changing insights, time after time.
Are phone calls more relevant to your business? Phone monitoring for quality assurance may be for you.
*These lists are based on information available at the time of publication. Check current law or contact Shoppers’ View for up-to-date information.