Did you know? Hidden video mystery shopping and telephone mystery shopping are legal in most U.S. states, thanks to one-party consent laws for video and phone recording.
If you’re looking for customer experience research in one of the two-party consent states below, you may want to consider other options for strategic results.
Two-Party Consent States for Video and Phone Recording*
BUT if you’re interested in collecting insights in one of the remaining 36 U.S. states, hidden video mystery shopping is an incredibly powerful tool that can work in your company’s favor.
One-Party Consent States for Video and Phone Recording*
What You Need to Know
Hidden video mystery shopping is comprehensive, transparent, and easy when you work with the experts at Shoppers’ View. This trusted strategy is your chance to see the real interactions your customers are experiencing.
Are you interested in designing a custom hidden video mystery shopping plan, tailored to your needs? Get in touch with strategists who have brought clear results and game-changing insights, time after time.
Are phone calls more relevant to your business? Phone monitoring for quality assurance may be for you.
*These lists are based on information available at the time of publication. Check current law or contact Shoppers’ View for up-to-date information.