Customer Insights Blog
Shoppers’ View has been collaborating with businesses to define and achieve their best for over 25 years.
How Mystery Shopping Can Lead to Satisfied Customers in 2022
Your restaurant may offer delicious food, your grocery store may provide plenty of affordable options, and your B2B company may always have hard-to-find goods ready for purchase. But no matter your industry, if your customer experience disappoints, your competition will swoop in and steal your customers away. Globally, 96 percent of consumers say customer service …
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New Site, Smoother Experience — Same Great Services
We’re excited to announce a new look and feel for the Shoppers’ View website, a change that will make it easier for brands and mystery shoppers alike to offer customers great experiences. Shoppers’ View has partnered with businesses to improve their customer experience for more than 25 years. In everything we do, we set the …
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The Importance of Responding to Online Customer Reviews
Shoppers’ View has some exciting news to share about a new service we are offering in 2020. LetUsRespond.com can help your company engage and retain customers in the fast growing social media world. Our unique application can pull social media posts and report on what customers are saying about your company. Everyday we can gather …
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Using Hidden Video to Improve the Customer Experience
Today’s retailers know that every moment you have with your customer can provide you with valuable feedback on the products and services you offer, and on the experience your customers have while they’re in your store. Many stores today have some type of video infrastructure in place, typically more for security. However, some companies are …
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How to Avoid Skewed Customer Survey Data
Many of us have been asked to respond to a short survey after a shopping or dining experience. But how many of us ignore the request unless we’ve had a negative ordeal? Surveys can provide businesses with valuable feedback on many different facets of the consumer’s experience. But with constant demands on our time, only …
How Customer Expectations Are Changing
Today’s customers are well-informed, tech-savvy and highly experienced with shopping—both traditional and online. Because of this, customer expectations for the quality of service are dramatically increasing. As businesses deliver more personalized, valuable and immediate experiences online, customers have more choices than ever. They’ve come to expect that same level of service from every business they …