Customer Insights Blog
Shoppers’ View has been collaborating with businesses to define and achieve their best for over 25 years.
7 Industries in which Mystery Shopping is Essential (Pt. 2)
This is the second part of a two-part post on industries that need mystery shopping. If you’ve landed here, be sure to check out Part 1 first. Consistent and sustainable practices, like those outlined in The Game of Inches by Nigel Collin, create long-term partnerships between businesses and clients. That’s why mystery shopping, which helps you improve customer …
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7 Industries in which Mystery Shopping is Essential (Pt. 1)
Mystery shopping has long been a go-to practice in service industries like hospitality and retail. But today we’ll look at several additional high-dollar industries where the results of mystery shopping can mean customer loyalty for life. Evaluating customer service in the beginning stages of a conversation can make all the difference for a successful long-term partnership. The little things, …
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Mystery Shopping For High-Dollar Selling
Many people think mystery shoppers are only used by restaurants and retail stores where customer interaction is ever-present. And historically speaking, these have been two of the most common users of mystery shopping services. And it makes sense; when a company relies on hundreds or thousands of successful interactions to generate all of their revenue, …
Customer Satisfaction Surveys vs. Mystery Shopping
SURVEY CUSTOMERS OR SEND OUT SHOPPERS? Clients often ask us: which SV method is right for my business? One of the most common strategy comparisons is customer satisfaction surveys vs. mystery shopping. It’s a discussion that depends on a few factors. We’ve seen organizations thrive in each method, of course, but there are key indicators that …
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(video) Keep your competitive edge
Competitiors, they’re always up to something… Do you compete for business on a national level? If so, we can help. TOP 4 THINGS YOU NEED TO KNOW ABOUT YOUR COMPETITION What are their product offerings? What are their prices? How do they reward their customers (customer loyalty)? What are their marketing activities? Watch our video …
The Big Three of Customer Satisfaction
If you’re dependent on customer satisfaction for success—and any business is—then you’ll want to know that your efforts to provide great customer experiences are effective. Here’s your cheat sheet with three key steps to pleasing your #1 stakeholder: your customers. 1. Know the Customer Loyalty Loop Pick up a copy of Noah Fleming’s Loyalty …